Are you looking for the next steps in your Customer Service career? Take that first one by applying to be a Remote Call Center Representative. If you have outstanding communication and computer skills, problem-solving abilities, and the ability to multi-task and pay close attention to detail, this role is a great opportunity! The ideal candidate has previous experience as a Call Center Representative in the health insurance field.
salary: $16.99 – $17 per hour
shift: First
work hours: 8 AM – 6 PM
education: High` School
Responsibilities
This is a full-time remote role, and shifts will occur between the hours 8am-6pm CST. The call center is open 7 days/week, and weekend availability is needed. During training, the shift will be Monday-Friday 8am-5pm CST prior to transitioning to a later shift.
• Respond to member/provider/agent/broker inquiries via telephone regarding health insurance
benefits, eligibility and claims.
• Analyze problems and provide correct information and solutions.
• Communicate monthly messages to providers on a specific needs basis.
• Deal tactfully and empathetically with customers.
• Read, comprehend and verbalize processes and procedures of the organization and of health
insurance coverage.
The essential functions of this role include:
working weekends
Skills
Call Center Support (2 years of experience is required)
Customer Service
Active Listening
Communication
Problem Solving
Telephone Etiquette
Adapting to Change
Follow-up
Organization
Health Insurance Policies
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).