Symetra Financial
Job Description
Are you looking to build a long-term career? Do you love helping others?
If you answered yes, then read on about the exciting Associate and Core Customer Service Representative opportunities at Symetra. As a Representative you’ll support our Retirement or Benefits division’s call center where you’ll play a key role in assisting our customers and in the overall success of Symetra. This position is available nationwide.
What you’ll do in this role
- Answer incoming phone calls from agents and customers
- Assist with a variety of inquiries, including status on pending new business applications and pending in-force transactions
- Help with specific in-force policy questions, product information, current rates, and service issue resolution
- Process and maintain department SLAs by processing basic transactions and servicing customer requests with a sense of urgency and accuracy
- Navigate multiple administrative systems in support of our New Business, Claims, and In-force Back Office work ensuring you have an understanding and knowledge of processes and procedures
- Keep and document detailed and concise notes on all interactions
- Perform additional tasks or responsibilities at the request of management
We’re always looking for highly motivated, driven, and customer-centric individuals to join our team. We are hiring year-round for this role and have part-time, full-time, and remote opportunities available. We invite you to apply and explore a career at Symetra. If you’re a strong fit, we’ll reach out to you directly to start a conversation as opportunities become available.
Requirements
Your education, experience and skills
Education Required
- High school diploma or equivalent combination of education and work experience required
- Financial Services experience preferred
- 1+ year Call center experience; managing large amounts of inbound calls strongly preferred
- Insurance or finance industry experience strongly preferred
- Outstanding customer service orientation, sense of urgency, and a high level of personal integrity
- Identify customers’ needs, clarify information, research every issue, and provide solutions
- Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers
- Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment where change and ambiguity are the norm
- Ability to handle multiple responsibilities and priorities concurrently
- Technical savviness and the ability to learn systems quickly
- Proficient in MSFT Suite
- Ability to problem solve, think quickly and multi-task
- Strong communication skills and a stickler for attention to detail
- At ease on the phone with both outbound and incoming calls
- Maintain records of all conversations in our database in a comprehensible way
We empower inclusion
At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We embrace and celebrate diverse experiences, identities and perspectives because lifting each other up fuels thought and creates a stronger, more innovative company. We invite you to learn more about our efforts here.
What we offer you
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better—both at work and at home.
- Ongoing learning and skills development through our college tuition assistance, professional education certification programs and more
- Flexible work and telecommute arrangements
- Wellness program offering employees a variety of resources designed to assist you in reaching and maintaining your optimum health
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Give back to your community and double your impact through our company matching and/or participate in our company-wide week of service each June
- Want more details? Check out our Symetra Benefits Overviewopens a pdf file
Hourly Range: $20.00 – $24.66 plus eligibility for annual bonus program