Sterling Talent Solutions
About The Role:
Our Bilingual Client and Candidate Care Specialist speak with a variety of clients and candidates from primarily the North and South America regions. We frequently engage with applicants who are applying for positions with our clients to answer inquiries and provide guidance on completing their background check and/or onboarding forms. Bilingual Client and Candidate Care Specialists are also the liaisons between internal fulfillment departments and external clients; helping ensure that the background check process runs effectively. If you’re desiring a fast-paced, dynamic call center position within a high-performing team – this is the opportunity for you!
This Is What You’ll Do:
- Professionally assist applicants with navigation of background check and onboarding processes while ensuring confidentiality and positively-representing Sterling.
- Respond to questions about our services, results, and provide additional specialized services upon request.
- Interacting with clients of various sizes via phone and e-mail contact as well as maintain client relationships.
- Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
- Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
- Conduct and deliver additional projects as assigned by manager.
This Is What We’re Looking For:
- Must be fully bilingual in English and Spanish (reading, writing and speaking).
- Must have excellent communication and professional writing skill.
- Excellence in analyzing situations and can respond quickly in a courteous and professional manner.
- Adapts quickly and is self-driven to learn and understand process.
- Ability to perform well under pressure and with time-sensitive projects.
- Must be exceptionally reliable with attendance and punctuality.
- Typing Speed 60 wpm.
- High school diploma or equivalent required.
- Prior professional work experience preferred.
The pay for this position is $18 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive bonus plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.