Description
In this role Living Proof is seeking a motivated team player to support our customer service function as well as our E-commerce team. Responsibilities will include, but not limited to customer service system management, order management support and administrative support to the E-commerce/Digital Operations team. The role can grow into a fully integrated proactive and reactive customer relations position with touchpoints within the ecommerce and marketing functions.
Responsibilities:
· Respond to all inbound customer service inquiries through our cloud-based customer service platform and actively manage the associated ticketing system (ZenDesk).
· Manage and develop our automated customer support system and return portal
· Provide product information and resolve product experience issues
· Become knowledgeable on product message points, usage, results and recommendations through integration with Brand Marketing team.
· Document all product and/or customer issues that come through ZenDesk.
· Report all customer issues and leads during our quarterly customer service cross-functional meeting.
· Work closely with marketing, finance, supply chain and packaging teams
Requirements
Qualifications:
· 2-4 years of experience contributing to office environments (strong emphasis on customer service activities).
· Excellent verbal and written communication skills.
· Strong interpersonal skills.
· Good organizational skills with a great deal of attention to detail.
· Resourceful in finding answers/solutions when data is not readily available.
· Ability to adapt quickly to changing priorities in a fast-paced environment.
· Social media savvy with interest in beauty forums
· Interest in community fostering via social platforms like Instagram, TikTok, Reddit, etc.
· Passion for cosmetic industry.
· Proven capability to quickly learn new innovative products.
Education:
· Bachelor’s degree preferred
Compensation:
$24-$29/hour