Who we are
Spiraledge is a collection of companies focused on health and wellness and is the parent company of fast growing ecommerce sites SwimOutlet.com & Everyday Yoga. Both SwimOutlet.com and Everyday Yoga have been named an Internet Retailer Hot 100 Company.
SwimOutlet.com is the largest online specialty store for aquatics in the United States and has the largest selection for swimming, water polo, fashion, beach and surf!
Everyday Yoga is the first specialized multi-branded online yoga retailer, offering a broad selection of yoga brands and yoga-inspired products to all levels of yogis.
Remote Customer Service Representative
Remote | Swimoutlet.com & Everyday Yoga | Reports to the Customer Service Supervisor | Part Time
The customer service representative responds accurately and efficiently to our customer needs regarding products and order inquiries via phone, email and Live Chat. The ideal candidate has excellent communication skills, genuine empathy and the ability to represent our brand with pride. Representatives are expected to adapt to changes, contribute to improving the overall site experience, and follow through on resolving customer issues with good judgment and a sense of urgency.
About the role:
Spiraledge is hiring remote agents to work from home
All training and shifts are completed from the comfort of your home
Applicants can reside anywhere in the US
Required equipment provided
The position is hourly paid
What you will do
Maintain high levels of customer service
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Process orders and resolve issues according to procedure
Identify and escalate priority issues and route calls to appropriate resource
Document all call information according to standard operating procedures
Maintain a positive work atmosphere that strengthens the team
Perform other duties and projects as assigned
Conform with and abide by all regulations, policies, work procedures and instructions
Who you are
Excellent customer service and interpersonal skills
Strong written and verbal communication skills
Attention to detail and follow through
Ability to utilize the computer and phone simultaneously with accuracy and efficiency
Ability to work independently and in a team environment
Ability to maintain a positive attitude when dealing with all customers and co-workers
Fast typing skills (40 + WPM)
1-year previous customer service or call center experience
The ability to work remotely from the same location for all shifts
Remote work location must meet the following requirements:
A room in your home with a shutting door, containing a desk and a chair for working
Chair and desk must be comfortable and ergonomically safe
Quiet work location so that during all shifts, callers and call auditors must not hear pets, children, television, radio or other sounds that disrupt excellent service. Note: Background noise including television, children and pets can result in immediate termination
An Internet connection of 9 Mbps capacity
Must be able to connect via wired ethernet from computer to DSL or Cable modem. We will provide all cables
Basic ability to resolve computer, internet and phone connectivity issues
Bonus points
1+ years of phone-based customer service or call center experience
Fluent in Spanish
Training (paid)
Two weeks of online guided e-learning with group video meetings and one-on-one follow up which will be on Monday – Friday, 12PM to 4PM PST / 3PM to 7PM EST
Shifts Needed:
Tuesday – Friday, 11AM to 4PM PST + Saturday, 8AM to 1PM PST / 2PM to 7PM + Saturday 11AM to 4PM EST
Monday – Friday, 7AM to 12PM PST / 10AM to 3PM EST
Sunday – Monday + Friday | 8AM – 5PM PST / 11AM – 8PM EST
Sunday -Tuesday + Friday | 11AM – 5PM PST / 2PM – 8PM EST
Physical demands
The employee is regularly required to sit, talk and hear frequently; use hands and fingers to type, write; reach with hands and arms for tasks such as keyboarding, opening filing cabinets, and some light lifting as necessary.
Equal Employment Opportunity Policy
Spiraledge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.