CrossFit is looking to hire a Customer Service Representative to deliver world-class customer service for CrossFit. You will field support inquiries directed to [email protected], update macro’s, write FAQ articles, manage the SPORT Zendesk/Intercom/Salesforce inbox for efficiency, and keep the help center up-to-date. This role will work closely with the Athlete Support Manager and Competition Team in addition to Sport Operations.
This is a one year temporary role with full benefits.
RESPONSIBILITIES:
● Provide concierge-style service to the CrossFit community cultivating lifetime loyalty to the brand by fielding inquiry emails. Resolve (or escalates) customer inquiries, complaints, and feedback quickly and efficiently.
● Serve as the conduit from the CrossFit Games to the public and participants (athletes) who have questions or need information
● Lead the seasonal hires during the Open and other high-volume times of year
● Provide backend support for all virtual and in-person CrossFit Games competitions
● Work with the Athlete Support Manager and Country Managers to create regional awareness of competition information
● Work with the Athlete Support Manager and Athlete Liaison to determine athlete/team eligibility
● Work across the company with other support teams to leverage knowledge repositories to document, track and improve the customer experience and issue resolution.
KNOWLEDGE AND SKILL:
● Keen attention to detail with strong organizational skills and proficiency in Google Workspace and Microsoft Office
● A comprehensive understanding of the CrossFit Games season and related Sport events.
● Operational knowledge of affiliate operation, Open/competition participation within affiliates, and related activities.
● Ability to work in a dynamic, team-centric environment and contribute as a team player
● Ability to maintain a calm and consistent professional demeanor and thrive in a fast-paced, growth-oriented environment
● Ability to prioritize and organize assignments effectively while working in a flexible and dynamic environment.
● Passion for CrossFit and our mission to be the world’s leading platform for health, happiness and performance
EDUCATION/EXPERIENCE REQUIRED:
● 2+ years of experience in customer support or related disciplines
Compensation range – $25-$27 per hour plus bonus DOE