Employer: Momentum Solar
Who We Are:
A 2022 Best Places to Work and TOP CEO Award Winner, Momentum Solar has become the fastest growing and top residential solar company in the nation, redefining solar energy. Momentum’s team culture has often been described as a fast-growing family of ambitious, performance-driven people. Most of our employees love to maximize teamwork, communication, and fun, which truly embodies the “work hard, play harder” culture. We believe in saving the planet. WE BELIEVE IN SOLAR!
Job Overview:
The Customer Service Specialist provides professional, quality, and best in class service for existing and prospective customers by using a consultative approach. The Customer Service Specialist is passionate about helping customers, maintains thorough customer follow-up and has attention to detail to ensure the customer expectations are exceeded. This position involves activities including but not limited to inbound and outbound phone calls, email, and data entry. This role is responsible for facilitating, analyzing, and resolving customer issues, providing product support and following up to resolve concerns in an accurate and timely manner.
Responsibilities and Duties:
- Responds to customer requests via phone, email and live chat.
- Troubleshoots customer’s issues or concerns by providing solutions and/or recommendations with a sense of urgency
- Serves as the point of contact for addressing pre and post project energization
- Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks with minimal direction from management
- Meets team and customer performance metrics, goals and deadlines in a fast paced, ever changing, high performing team-based environment
- Identify potential sales opportunities with customers regarding their product needs, or up selling related products.
- Monitor Homeowner accounts and take action on projects not progressing through the fulfillment cycle and be able to follow them through to fulfillment
- Work closely with the Operations team via to follow up on projects and address any questions
- Recommend improvements to management in service, product, procedures, to support operational excellence or to prevent future issues of a similar nature.
- Complete ad hoc projects as needed
Requirements:
- Minimum of 1 year Call Center work experience
- Strong de-escalation skills
- Intermediate knowledge of Microsoft software
- Excellent interpersonal, verbal, and written communication skills
- Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail
- Ability and willingness to learn and adapt quickly to rapidly evolving business processes
- Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision.
The Good Stuff:
- Paid training
- Base pay – $16-18/hr depending on experience
- Full benefits- Medical, Dental, Vision, PTO,
Momentum Solar is an Equal Opportunity Employer