Join the people helping people.
For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.
If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”
This application is the first step in seizing your moment.
Compensation ranges between $15-18.00/hr based on experience with a yearly 6% bonus structure.
Start your career at PSCU with opportunities for career advancement.
Class Start Date: June/July Classes
Shifts: 1st, 2nd offered for EST/CST
1st, 2nd & 3rd shift offered for MST/PST/AZT
This position is 100% remote
Remote Working Requirements:
Access to 50mps download speeds for home office.
Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11.0 or greater. (device cannot be rooted or jailbroken).
Remote employees are required to have access to a secure and quiet environment during working hours
You must have a valid mailing address to receive your equipment, we can not ship to a PO BOX.
What you can expect: more than a call center
This is more than a job. This is a family. Because there is no obstacle we can’t overcome together.
Culture of belonging and recognition, where peers and managers support you personally and professionally
Up to 40 hours PTO, 40 hours sick time, and 10 paid holidays prorated by start date
Overtime potential
Tuition Reimbursement
Emergency Childcare Support
Shift Bid Opportunities
Health, Dental, Vision, 401K match, and more benefits once the eligibility date is met
Learn more to earn more pay for skill opportunities and career advancement
Up to $1.75/hr in shift differential and $1.00/hr bilingual pay differential opportunities are available
What you’ll do: one of the most important roles at PSCU
Tap your winning personality and passion to help others by assisting customers who call for—well, help.
Identify and report changing fraud trends to help account holders in the reduction of fraud loss
Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as control and manage calls
Build rapport, provide excellent customer service, and positively impact people.
Learn more about being a Fraud Detection Rep watch our Agent Simulation here!
What we seek: customer service from head to toe
You love to talk, you think on your feet, and you smile when you’re on the phone.
Ability to validate high school diploma or GED for pre-hire requirements
One year or more of experience in fraud detection and/or fraud investigation preferred
Superior customer service skills and financial understanding
Experience with the FDR Falcon Fraud Detection System preferred
Thorough knowledge of Microsoft Office required
Understanding of the credit/debit card industry
It’s not what we do – it’s why we do it. Be a part of helping credit union members build a better financial future.
HiringNow #Readytowork #RTW #Immediatelyhiring
Pay Equity
PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:
$31,200.00
to
$39,466.66
*Note: The amount shown is based on full time annual salary and would be prorated based on role.
In addition this position is eligible for an incentive plan, based on performance.
Benefits
At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.
Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.
PSCU offers:
Beautiful, state-of-the-art campuses
Endless opportunities for advancement
Competitive wages
Generous paid time off and paid holidays
Our benefits package includes:
Medical
Dental and Vision
Basic and Optional Life Insurance
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)
Supplemental Insurance
Legal Plan
Pet Insurance
Adoption Assistance Plan
Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.