Employer: Randstad
Job description
Do you have prior call center experience? if so, please read on! We are working with a large client to fill 600 you read that right 600 remote customer service reps for a high volume call center. We are seeking candidates with the ability to work from home who have worked within a high volume call center recently for at least 6 months. This role will be temporary for 3-6 months with the possibility for a few candidates to eventually become permanent employees.
Shifts:
- 9a-5:30p EST
- 11a-7:30p EST
- 12:30p-9p EST
Must have previosly worked in customer service preferably within a call center environment for at least 6 month.
If you are bilingual in Spanish, please let us know when emailing over your resume or during our scheduled interview.
Responsibilities
- Answer incoming calls by stakeholders regarding the Lifeline, Emergency Broadband or Affordable Connectivity Programs
- Tier 1 calls that pertain to application status, how to apply, qualifying programs, etc
- Notate all pertinent information in the customer management system
- Escalate calls when necessary to resolve issue
Skills
- Telephone Etiquette
- CRM
- Customer Service
- Written Communication
- Verbal Communication
- Call Center (1 year of experience is required)
- Spanish (2 years of experience is required)
Education
- High School
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Shift:Â First
Working hours:Â 9 AM – 5:30 PM
Salary: $19 per hour