(Remote – U.S.) | 💼 Full-Time | $21/hour | Addiction Recovery | Customer Service
🧾 About the Role
Workit Health is revolutionizing addiction recovery through evidence-based, telemedicine care. As a Member Experience Specialist I, you’ll be the compassionate first contact and guiding hand for members on their recovery journey—delivering support, clarity, and encouragement from day one.
✅ Position Highlights
• 💵 $21.00/hour
• 🕘 Monday–Friday | 9am–5:30pm EST
• 🏡 100% remote (U.S.-based)
• 🧑⚕️ Work with a mission-driven addiction recovery team
• 📈 Metrics-driven, high-impact support role
📋 What You’ll Own
• Deliver exceptional support via phone, email, and chat across the entire member journey
• Educate and onboard prospective members, guiding them through Workit’s services
• Troubleshoot app and service issues while encouraging deeper program engagement
• Collaborate cross-functionally to improve experience and meet daily performance goals
• Stay sharp on all things Workit—from treatment programs to app functionality
• Track and meet targets related to productivity, engagement, and satisfaction
🎯 Must-Have Traits
• 2+ years’ experience in healthcare, inside sales, or customer service
• Strong communication skills and ability to meet performance targets
• Comfortable navigating tech tools and communicating across channels
• Passion for supporting people from all backgrounds, especially those in recovery
• Bachelor’s degree in human services, communications, or business preferred
• Those in addiction recovery are encouraged to apply
💻 Remote Requirements
• U.S. residency
• High-speed internet and a quiet, professional home office setup
• Ability to maintain focus and productivity independently
💡 Why It’s a Win for Mission-Driven Professionals
Be part of a company changing the narrative around addiction. You’ll provide human-first care while working in a values-led, supportive culture. Your work helps reduce stigma and makes long-term recovery more accessible—every single day.
✨ Perks & Benefits
• 🏖️ 5 weeks PTO (includes birthday, 2 mental health days, 2 floating holidays)
• 🩺 Health, dental, vision, and pharmacy insurance
• 👶 12 weeks paid parental leave after 1 year
• 💼 401(k) with match
• 🧘 Mental health support & employee assistance program
• 💻 Fully remote role with flex-time options
• 📚 Professional development stipend
• 🤝 Inclusive ERGs and strong cultural initiatives
✍️ Call to Action
Ready to change lives and transform how addiction is treated? Join Workit Health’s passionate team and be the voice that helps someone start their recovery journey. Apply today.