(Remote – U.S., $20.75/hour)
✅ Position Highlights
• $20.75/hour (rate may vary based on experience and internal equity)
• Full-time, remote (40 hours/week)
• Multiple shift options, including evenings and weekends
• 100% employer-paid medical, dental, and vision
• 3 weeks PTO + sick time + 10 paid holidays
• Paid parental leave
• $50 monthly remote work stipend
• Equipment provided
📋 What You’ll Own
• Serve as the first point of contact for individuals seeking help with opioid dependence through MAT (Medication-Assisted Treatment)
• Engage with incoming patients via phone, email, SMS, and chat
• Explain the Bicycle Health treatment model and walk patients through the enrollment process
• Conduct intake calls, verify insurance, assess eligibility, and schedule first provider appointments
• Register patients in the EHR and document all relevant information
• Coordinate with care teams to ensure smooth transitions into treatment
• Provide community resource referrals as needed
• Track patient progress in CRM systems and support outreach
• Collaborate on improving and optimizing the enrollment process
🎯 Must-Have Traits
• 1–2 years of administrative or patient-facing experience in a healthcare setting
• Previous call center experience required
• Strong communication and interpersonal skills
• Experience verifying insurance coverage
• Prior work with EHRs and CRMs highly preferred
• Familiarity with substance use treatment or working with vulnerable populations is a plus
• Comfortable with tools like Google Sheets, Slack, and Mac laptops
• Tech-savvy, detail-oriented, and adaptable to a fast-paced remote environment
🕐 Schedule Options
• Option 1: Mon–Fri, 12:00 PM – 8:30 PM EST
• Option 2: Mon–Wed, 12:00 PM – 8:30 PM EST and Sat–Sun, 11:00 AM – 8:30 PM EST
• Option 3: Wed–Fri, 8:00 AM – 4:30 PM EST and Sat–Sun, 11:00 AM – 7:30 PM EST
💡 Why It’s a Win for Remote Job Seekers
• Make a direct impact on a national health crisis—help people get care they urgently need
• Fully remote, mission-driven organization with an innovative telehealth model
• Generous benefits and flexibility
• Be part of a passionate team improving lives across 30+ states
✍️ Call to Action
If you’re empathetic, detail-oriented, and driven by purpose, this is your chance to join a company fighting the opioid epidemic with heart and technology. Apply today and help patients take their first step toward recovery.