(Remote – U.S.) | 💼 Full-Time | $45,000–$50,000 | Contact Center Operations | Leadership
🧾 About the Role
Help at Home is hiring a Contact Center Team Lead to support day-to-day operations of our remote contact center. You’ll coach agents, resolve escalations, and ensure service excellence across all channels. If you’re a people-first leader with a passion for helping others grow, this is your opportunity to make a real difference—in both team culture and client experience.
✅ Position Highlights
• 💵 Salary: $45,000–$50,000 + Weekly Pay
• 💻 Fully Remote
• 🏥 Health, Dental, Vision + 401(k)
• ⏳ PTO + Parental Leave
• 🏆 Mission-driven work with real impact
• 🧠 Ongoing training & career growth
📋 What You’ll Own
• Coach, mentor, and guide contact center agents (including BPO teams)
• Handle escalated or complex customer issues with professionalism and care
• Monitor team performance via audits, feedback, and quality initiatives
• Jump into call and ticket queues when volume surges
• Analyze call trends and identify opportunities for process improvement
• Promote a culture of empathy, learning, and accountability
• Maintain compliance with HIPAA, internal policies, and best practices
• Help build a thriving, supportive environment for clients, caregivers, and team members
🎯 Must-Have Traits
• 3+ years of contact center experience, with 3+ years in a leadership role
• Strong knowledge of CRM tools (Zendesk preferred)
• Experience with omnichannel customer service platforms
• Clear communicator with high emotional intelligence
• Skilled in coaching, feedback, and performance improvement
• Ability to lead through change with empathy and clarity
• Collaborative, proactive, and solutions-focused
💻 Remote Requirements
• U.S. residency required
• Reliable high-speed internet and distraction-free home office setup
• Must be available to support team needs across time zones
💡 Why It’s a Win for Rising Team Leaders
This role isn’t about micromanaging—it’s about empowering. You’ll be the go-to person for frontline agents, the steady voice during tough calls, and the connector that brings clarity between clients, caregivers, and company goals. If you lead with empathy and elevate others around you, this is your moment.
✍️ Call to Action
Join a company that puts people first. Apply now and help us shape a contact center experience rooted in dignity, independence, and care.