Remote | Full-Time | E-commerce
🧾 About the Role
Bold Business is hiring a Customer Support Agent to help a U.S.-based online retailer known for flash deals on brand-name products. You’ll assist customers through email, chat, or phone, resolve issues, track orders, and support their shopping journey—all from your remote setup.
✅ Position Highlights
• 100% Remote
• Full-Time Role
• EST Schedule
• E-commerce Customer Experience
• Shopify + Gorgias Environment
• Competitive Pay
📋 What You’ll Own
Customer Support
• Answer inquiries across multiple channels (email, chat, phone)
• Handle questions on orders, returns, exchanges, and product info
• Provide basic troubleshooting and tech support
• Offer empathetic, solution-oriented service
Systems & Workflow
• Use Gorgias and Shopify to manage tickets and order-related tasks
• Log all customer interactions clearly and accurately
• Stay up to date on new product launches and store updates
Team Collaboration
• Work with the eCommerce ops team to flag and solve recurring issues
• Escalate complex cases when needed
• Join coaching sessions to keep growing your skills
🎯 Must-Have Traits
• 2–4 years of experience in customer support, ideally in e-commerce
• Familiarity with Shopify and Gorgias preferred
• Strong written and spoken English
• Calm under pressure, quick thinker, great communicator
• Able to juggle tasks and prioritize without missing a beat
• Organized, empathetic, and tech-savvy
• Independent yet collaborative
💡 Why It’s a Win for Remote Job Seekers
• Full-time, 100% remote flexibility
• Dynamic, fast-paced retail team
• Clear pathways for growth as the support team expands
• Hands-on support from your leads and ops managers
• Work that directly improves the customer experience
✍️ Call to Action
If you’re ready to thrive in a fast-moving, customer-first retail space and have the tech chops to back it up, this is your shot to join a growing remote team that values empathy, precision, and hustle.