📍 Remote – U.S. | 🕒 Full-Time | 👥 Installers Department
🧾 About the Role
MedScope, a division of Medical Guardian, is a leading provider in the Personal Emergency Response System (PERS) and remote monitoring space, especially within government-funded programs like Home and Community-Based Service Waivers and MCO partnerships. We’re looking for a skilled, people-savvy Install Coordinator to help grow and manage our nationwide network of 1099 installers.
In this fully remote position, you’ll screen, hire, and onboard installers in your assigned U.S. region, ensure quality control, and even step in for installations when local coverage is lacking.
✅ Position Highlights
• Schedule: Monday–Friday, 9:00 AM–5:30 PM EST
• Remote: Fully remote, U.S.-based only
• Hands-on & Managerial: Oversee installer onboarding and fill gaps in coverage when needed
• Mission-Driven: Help older adults receive life-saving devices on time
📋 What You’ll Own
• Review and vet installer applications using our internal CRM
• Conduct phone interviews and coordinate onboarding
• Serve as primary point of contact for installers in your region
• Ensure all installs meet SLA timelines and compliance requirements
• Monitor installer performance and take corrective actions if needed (coach, suspend, or terminate)
• Coordinate with care managers, internal teams, and members to drive successful installs
• Fill in as an installer when local support is unavailable
• Track KPIs and report monthly metrics
• Collaborate with leadership to identify recruiting needs and expand coverage
🎯 What You’ll Need
• High School Diploma required
• Strong phone presence with excellent interview and interpersonal skills
• Proficiency in Microsoft Office; Salesforce or CRM experience a plus
• Previous recruiting, contractor management, or installer coordination experience preferred
• Highly organized with strong written and verbal communication skills
• Tech-savvy and able to quickly learn proprietary systems
• Valid driver’s license and access to reliable transportation
🎁 Benefits
• Health, Dental & Vision Insurance
• Paid Time Off + Public Holidays
• Short & Long-Term Disability
• 401(k) Retirement Plan
• Mission-focused team that values efficiency, empathy, and results
✍️ Apply Now
If you’re a relationship-builder who thrives in fast-paced environments and believes in getting things done right—and on time—this is your chance to make a meaningful impact while working from home. Help us help others live safely and independently.