🌎 Remote | 🕒 Full-Time | 🏢 Medical Guardian | 💼 Retention Agent
đź“ŤÂ Must reside in AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, or TX
🧾 About the Role
Join Medical Guardian, a leading medical alert service company empowering seniors to live independently and confidently. We’re seeking compassionate, persuasive, and coachable Retention Specialists to help retain our valued customers—all from the comfort of your own home. You’ll be the calm voice of empathy and reason, guiding clients through concerns and offering solutions that help them continue their journey with us.
đź•°Â Schedule
• Monday–Friday | 11:30 AM–8:00 PM EST
• Rotating weekend shifts
• 100% remote with company-provided laptop and headset
📋 What You’ll Do
• Take inbound and outbound calls with urgency, empathy, and professionalism
• Use active listening to understand customer concerns and explore solutions
• Renegotiate service terms to retain customers and reduce cancellations
• Respond to emails, update account details, and handle retention issues
• Apply problem-solving and negotiation techniques to maintain client loyalty
• Collaborate with other teams to escalate or resolve complex issues
• Consistently meet and exceed retention and call quality targets
• Monitor customer needs, update repricing as needed, and follow through
🎯 What You Bring
• Proven call center or retention experience
• Strong sales and persuasion skills with a people-first mindset
• Clear communicator, both written and verbal
• Highly organized and comfortable multi-tasking in a fast-paced environment
• Competitive, coachable, and goal-oriented attitude
• Comfortable using computer systems and CRM tools
• Must pass background check and drug screening
đź’°Â Benefits
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) Retirement Plan
• Paid Time Off + Public Holidays
• Short-Term & Long-Term Disability
• Career growth in a supportive, mission-driven team
✍️ Ready to Help People Live Without Limits?
Apply now and be the reason a senior feels safe and supported today. With competitive pay, great benefits, and a culture that believes in growth and compassion—you’ll thrive at Medical Guardian.