💼 Location: Remote (U.S. based)
🕒 Employment Type: Full-time
📈 Experience Level: Mid-Level
🧾 About the Role
As a Customer Service Representative, you’ll support a healthcare client by handling calls, chats, and emails—helping customers schedule appointments, resolve billing issues, and navigate healthcare services. Your goal is simple: deliver accurate, empathetic support and create a seamless experience with every interaction.
✅ What You’ll Do
• Handle inbound and outbound calls professionally
• Assist customers with appointment scheduling and general inquiries
• Verify third-party information using online databases
• Respond to questions via phone, email, and chat
• Support order placement, returns, and billing
• Escalate complex issues when necessary
• Follow up to ensure complete resolution
• Accurately document customer interactions
• Collaborate with your team to maintain high-quality support
🎯 What You’ll Need
• High school diploma or equivalent
• At least 6 months of prior customer service experience
• Full availability to work Monday to Friday, 8 AM to 5 PM EST
• Comfortable with both voice and non-voice support channels
• Strong English communication skills (written and verbal)
• Detail-oriented with a focus on accuracy
• Must have a personal computer or laptop (Intel i3 or higher, 4 GB RAM)
• Reliable internet (minimum 15 Mbps download, 10 Mbps upload)
• Able to work independently from a remote setting
💡 Why Join the Team
• 100% remote with strong work-life balance
• Supportive environment that invests in your success
• Growth and development opportunities
• Clear, meaningful impact in your daily work
• Join a fast-paced, collaborative, and evolving team
If you’re dependable, detail-driven, and ready to be the voice of support for people navigating healthcare, this role is built for you.
Apply now and bring your strengths to a team that values them.