✍️ You’ve got the finesse to dig deeper—verifying loan details over the phone, catching discrepancies before they become disputes, and keeping financial processes smooth. That’s life as a Verification Specialist I at Foundation Finance.
Make and receive calls to verify applicant and dealer loan information—confirming identity, employment, project details, and ensuring accuracy. You’ll spot irregularities, escalate issues, and guide customers/dealers toward resolution. Accuracy matters. Communication is everything. Remote-ready. Detail-driven. Trust-built. This is verification done right.
✅ Fully remote across select U.S. states*
✅ Strong phone presence and active listening
✅ Experience in call center, customer service, or verification roles
🧠 Experience Level: Entry
💼 Tech Skills: Proficient with Word, Excel, internet/email, CRM or call-tracking systems
🔧 What You’ll Own:
- Conduct inbound and outbound calls to verify loan details (identity, employment, project status)
- Use critical thinking to resolve unclear or conflicting information
- Accurately document interactions per company procedures
- Address customer questions regarding accounts, interest, and statements
- Identify, report, and escalate possible verification or risk concerns
- Support dealer inquiries related to loan verification and documentation
- Route calls correctly and stay updated on policies
🧠 Must-Have Traits:
- Minimum 2 years in call center, customer service, or loan verification
- Strong verbal communication and typing skills
- Attention to detail and process-oriented mindset
- Professional telephone demeanor and empathy
- Able to work an evening shift weekly plus one Saturday shift every 7 weeks
- Reside in eligible remote states (e.g., AL, AZ, CO, FL, IL, MI, NY, TX, WA, WI, etc.)
💰 Compensation & Perks:
- $18.00–$19.00 per hour
- Full benefits: medical, dental, vision starting day one
- 401(k) with match, PTO, volunteer time off, life/disability insurance, paid holidays
🎯 Why It’s a Win for Remote Seekers:
- 100% remote with flexible coverage across U.S. time zones
- Join a certified Great Place to Work with fast-paced growth
- Develop critical verification skills while helping contractors and customers
- Bilingual roles available—boost your career with language leverage
📢 Call to Action:
If you thrive verifying details, solving problems over the phone, and building trust one call at a time—Foundation Finance wants to hear from you. Apply today and become the guardian of accurate lending.