As a Healthcare Member Advocate, youāll take inbound calls from individuals navigating complex medical coverage situations. Your job? Offer accurate info, answer benefit-related questions, and make callers feel heard, helped, and human. This is where call center work meets compassionāpowered by modern systems and a mission to serve.
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100% Remote (within the U.S.)
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Must be available to work MondayāSaturday
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Empathy, professionalism, and patience required
š§ Experience Level: Entry-level to Intermediate (1+ year customer service preferred)
š What Youāll Own:
ā¢ Respond to inbound calls regarding Medicaid/Medicare member questions
ā¢ Assist with eligibility, benefits, claims, and prior authorizations
ā¢ Use system tools to log notes, verify data, and provide guidance
ā¢ Maintain a calm, professional toneāeven during challenging calls
ā¢ Escalate urgent or unresolved issues with precision
š§ Must-Have Traits:
ā¢ High school diploma or GED
ā¢ 1+ year of customer service or call center experience preferred
ā¢ Strong communication skills and phone etiquette
ā¢ Comfort navigating dual-screen systems and CRM platforms
ā¢ Passion for helping others with patience and care
š° Compensation & Perks:
ā¢ Competitive hourly pay
ā¢ Full-time, set schedules with weekend availability
ā¢ Medical, dental, vision, and life insurance
ā¢ Paid time off and paid training
ā¢ Work-from-home equipment provided
šÆ Why Itās a Win for Remote Jobseekers:
Whether youāre a caregiver at heart or just tired of commuting, this is your chance to turn compassion into a careerāwith full benefits and meaningful work that happens from home.
āļø Call to Action:
If you can talk someone through their healthcare stress with empathy and accuracy, Senture wants to hear from you. Apply now and make every call count.