💼Healthcare Member Advocate🌐

Be the compassionate voice members rely on. As a Healthcare Member Advocate at Senture, you’ll support patients by helping them understand their health plan benefits, scheduling appointments, and guiding them through complex systems—all with empathy and efficiency. This isn’t your typical call center job. It’s people-first, mission-driven, and remote-ready.

---

✅ 100% remote (equipment provided!)
✅ Make a difference in someone’s healthcare journey every day
✅ Structured training & real-time support from supervisors
🧠 Experience Level: Entry-level to Mid (customer service background preferred)

---

📞 What You’ll Own:
• Take inbound calls from health plan members, answering benefit questions and resolving concerns
• Assist in scheduling appointments and connecting members with appropriate services
• Provide friendly, accurate, and culturally sensitive support to diverse populations
• Accurately document all call interactions in system platforms
• Collaborate with team leads and QA staff to improve member satisfaction

---

🧠 Must-Have Traits:
• High School Diploma or GED required
• 6+ months customer service experience (healthcare a plus)
• Clear and compassionate communication—both verbal and written
• Proficient with computers and able to navigate multiple systems
• Comfortable working in a remote environment with strong self-motivation
• Ability to de-escalate and resolve member concerns professionally

---

💰 Compensation & Perks:
• Pay range: $16–$17 per hour
• Paid training provided
• Equipment provided (laptop, headset, etc.)
• Medical, dental, vision, and life insurance
• PTO + paid holidays
• Growth paths for high performers

---

🎯 Why It’s a Win for Remote Jobseekers:
You’re not selling. You’re supporting. If you thrive on helping others and want meaningful work you can do from anywhere, this is your moment. Senture provides the tools, the training, and the team—you bring the heart.

---

✍️ Call to Action:
Your empathy is your superpower. Turn it into a career that matters. Apply today and help people feel seen, heard, and supported—right from your home.