Empower problem-solvers with clarity and care—supporting customers of industry-trusted research and data tools like NVivo, Citavi, and XLSTAT.
Lumivero is looking for a Customer Support Specialist to serve as the friendly frontline for researchers, analysts, and data-driven professionals around the globe. You’ll troubleshoot technical issues, answer product questions, and ensure users get the most out of their software experience—without the jargon.
✅ Fully remote (U.S.-based)
✅ Empathetic, tech-savvy communicator
✅ Bonus if you’re familiar with academic, research, or data software
🧠 Experience Level: Entry to Mid (1–3 years in support or tech helpdesk)
🔎 What You’ll Own:
• Respond to customer inquiries via email, phone, and ticket systems
• Troubleshoot product usage, technical errors, and system access issues
• Collaborate with internal tech teams for escalations
• Manage cases in HubSpot CRM and log solutions for future use
• Provide feedback on customer experience to improve services
🧠 Must-Have Traits:
• Bachelor’s degree or equivalent experience preferred
• 1–3 years in a customer support or helpdesk role
• Strong problem-solving, communication, and documentation skills
• Ability to learn complex tools and explain them simply
• Experience with CRM systems (HubSpot, Salesforce, etc.)
💰 Compensation & Perks:
• Competitive salary (based on experience)
• 100% remote work setup
• Healthcare, PTO, and 401(k) offerings
• Inclusive, mission-driven culture
• Work with a global team of thinkers and creators
🎯 Why It’s a Win for Remote Jobseekers:
At Lumivero, you support people who change the world—from researchers and educators to data scientists and analysts. All from the comfort of your home, with flexible hours and a globally collaborative team.
✍️ Call to Action:
Apply now and become the reason someone says, “Wow, that was great support.” Lumivero is waiting for your curiosity, care, and customer-first mindset.