✍️ You’re the calm presence in healthcare chaos—fielding questions, requesting medical info, and keeping clinical workflows smooth straight from your home workspace. That’s the heartbeat of a Care Team Associate: connecting patients and providers with care, data, and clarity.
Support care management teams by managing queues, processing authorizations, handling clinical document requests, and communicating updates. You’ll document every patient interaction, coordinate tasks with internal and external teams, and ensure compliance with CMS and NCQA standards. Digital-first. Organized. Regulations-aware. This is care coordination done right.
✅ Fully remote from anywhere in the U.S. (training virtual from home)
✅ Strong administrative support, documentation & customer service skills
✅ Medical terminology familiarity (preferred)
🧠 Experience Level: Entry to Mid (2+ years administrative support)
💼 Tech Skills: Microsoft Word, Excel, Outlook; care-management software like TruCare; fax and portal systems
🔧 What You’ll Own:
- Document patient interactions per CMS/NCQA/Model of Care standards
- Monitor and manage clinical documentation queues and incoming requests
- Initiate outbound calls and faxes to obtain necessary clinical information
- Create authorizations and issue provider notifications under delegation requirements
- Provide clerical support for case management staff and special projects
- Act as liaison across internal teams and external providers for efficient coordination
- Stay informed on health plan policies, network options, and CMS regulations
🧠 Must-Have Traits:
- High School diploma or GED (or higher)
- 2+ years of administrative support experience
- Medical terminology knowledge (intermediate level)
- Proficient with Microsoft Office (Excel, Word, Outlook)
- Strong communication skills and professionalism
- High-level confidentiality and organization
- Capable of working across rotating 7 AM–7 PM CST shifts, including occasional overtime
💰 Compensation & Perks:
- Hourly pay range: $17.74–$31.63 (based on experience and location)
- Full benefits: medical, dental, vision, 401(k) match, equity, incentive recognition; comprehensive time-off policies
🎯 Why It’s a Win for Remote Seekers:
- Telecommute from anywhere in the U.S.—no commute, full connection
- Paid virtual training (2–3 weeks) and ongoing support
- Be part of a mission-driven team improving health outcomes
- Use care-management tools, portals, and documentation systems for impact
📢 Call to Action:
Ready to make your organization and communication skills matter? Apply today to join UnitedHealth Group as a remote Care Team Associate—where every logged interaction guides someone closer to care.