✍️ You’re the calm multilingual bridge between students, faculty, and tech. Picture handling inquiries in Spanish and English, troubleshooting education platforms, and turning frustration into resolution—all from your home workspace. That’s life as a Bilingual Customer Service Advisor at Anthology.
You’ll be the front line supporting higher-ed and K-12 users—answering inbound calls, chats, and tickets. Using empathy, patience, and problem-solving smarts, you’ll diagnose issues in systems, navigate help docs, and ensure every user gets the help they deserve. Tech-enabled. Care-driven. Detail-obsessed. This is support, elevated.
✅ Fully remote across approved U.S. states
✅ Bilingual Spanish & English (writing and speaking)
✅ Excellent phone presence, troubleshooting instincts, and multitasking
🧠 Experience Level: Entry to Mid (1+ year customer support or call center experience)
💼 Tech Skills: MS Office (Word, Excel, Outlook), browsers (Chrome, Firefox, Safari), ticketing systems, remote‑support tools
🔧 What You’ll Own:
- Field inbound calls, chats, and tickets from students, faculty, and K‑12 clients
- Demonstrate empathy, patience, and composed problem-solving—especially with tech issues
- Use knowledge bases and CRMs to troubleshoot login, app, or platform issues
- Escalate unusual or unresolved issues following call flow procedures
- Log every interaction accurately and adhere to call-center metrics
- Complete internal training and support multiple education-technology clients
- Balance high volume of interactions while maintaining quality and speed
🧠 Must-Have Traits:
- Bilingual fluency in Spanish & English (C1+ written & spoken)
- High School diploma or equivalent (some college preferred)
- 1+ year in customer service, help desk, or contact center roles
- Strong verbal and written communication with educational tech users
- Critical thinking, empathy, and resilience in busy environments
- Typing speed of 25+ WPM
- Strong internet connection (wired, 40 Mbps+ download, <40 ms jitter)
💰 Compensation & Perks:
- Pay rate: $16/hour
- Fully remote with flexible schedules (may include weekends/holidays)
- Training and access to professional development
- Join a mission-driven team advancing education
- Great Place to Work® culture with remote support structures
🎯 Why It’s a Win for Remote Seekers:
- Work from home anywhere in the U.S. (in approved states)
- Speak your languages and support diverse learners
- Use empathy, tech skills, and educational tools daily
- Join a fast-growing, education-tech company with room to grow
- Structured environment with clear metrics, training, and team support
📢 Call to Action:
Ready to use your bilingual voice and tech savvy to empower students and educators? Apply today to join Anthology’s remote Customer Service team—and help shape better learning experiences.