Keep Clients Confident, Data Flowing, and Support Swift
Join Jonas Software, a powerhouse in vertical market software solutions. As a Support Services Specialist, you’ll help ensure our clients receive top-notch care and smooth technical resolutions. This role is ideal for someone who thrives on solving puzzles, keeping things organized, and supporting a collaborative team—remotely.
âś… 100% remote (U.S.-based)
âś… Dynamic support role in a global software environment
âś… Cross-functional exposure: tech, client support, and operations
🧠Experience Level: Entry to Mid (ideal for those with customer service, administrative, or help desk backgrounds)
🔎 What You’ll Own:
• Serve as a primary contact for software support tickets and client inquiries
• Log, track, and prioritize support requests using internal tools
• Troubleshoot and resolve Tier 1 issues or escalate as needed
• Assist in onboarding and training users on core software systems
• Maintain documentation, user guides, and knowledge base content
🧠Must-Have Traits:
• Strong written and verbal communication
• Detail-oriented with strong problem-solving skills
• Experience using ticketing systems (e.g., Zendesk, Salesforce, Jira)
• Comfort with remote collaboration tools (Slack, Zoom, etc.)
• Ability to juggle multiple priorities and stay calm under pressure
• Legally authorized to work in the U.S.
đź’° Compensation & Perks:
• Competitive salary (based on experience & location)
• Full health, dental, vision, and retirement benefits
• Paid vacation, sick time, and holidays
• Work-from-home flexibility with supportive leadership
• Career growth in an established tech ecosystem
🎯 Why It’s a Win for Remote Jobseekers:
If you’re organized, tech-friendly, and love the idea of supporting clients without commuting, Jonas Software is a perfect fit. The role blends customer success with light tech troubleshooting—no coding, just clarity and care.
✍️ Call to Action:
Ready to be the behind-the-scenes hero clients rely on? Jonas Software wants to hear from you. Apply now and turn your skills into impact—remotely.