Support Smarter Claims. Empower the Insurance Ecosystem.
CCC Intelligent Solutions is seeking a Senior Customer Service Representative to provide exceptional support for insurance claims processing technology. As a trusted partner to insurers, repair shops, and car owners, you’ll ensure smooth, smart, and swift resolutions. Fully remote, fully impactful.
âś… 100% remote (U.S.-based)
âś… High-growth, tech-driven insurance platform
âś… Serve as a key point of contact for clients and partners
🧠Experience Level: Senior (3+ years customer service or technical support experience)
🔎 What You’ll Own:
• Respond to inbound customer inquiries via phone and email
• Troubleshoot issues across CCC platforms and escalate appropriately
• Act as a knowledge base for clients navigating claim systems
• Log tickets and updates with precision in CRM tools
• Collaborate with cross-functional teams to ensure timely resolution
🧠Must-Have Traits:
• Excellent verbal and written communication
• Strong multitasking and tech troubleshooting skills
• Experience supporting clients in insurance, SaaS, or service-focused environments
• Self-starter attitude with a collaborative mindset
• Comfortable working independently in a remote setting
đź’° Compensation & Perks:
• Competitive salary with performance incentives
• Full benefits: medical, dental, vision, and 401(k)
• Generous PTO and wellness programs
• Tech stipend and home office support
• Inclusive, supportive work culture with room to grow
🎯 Why It’s a Win for Remote Jobseekers:
Work at the forefront of claims innovation while helping people get back on the road. CCC’s mission marries technology with empathy—and you’ll be a vital part of that equation.
✍️ Call to Action:
Ready to be the human behind smart claims service? Apply now to join CCC as a Senior Customer Service Representative and help define the future of insurance support.