Lead With Clarity. Elevate Merchant Success.
Jonas Software is hiring a Merchant Support Supervisor to lead and inspire a remote team that provides exceptional support to payment processing clients. If you’ve got leadership chops, customer service finesse, and a knack for building team culture—all from your home office—this is your lane.
âś… 100% remote (U.S.-based)
âś… Supervise a distributed customer support team
âś… Ideal for candidates with 2+ years leadership experience in customer support or payment processing
🧠Experience Level: Mid-Senior
🔎 What You’ll Own:
• Supervise and mentor a team of Merchant Support Representatives
• Monitor and coach on performance metrics, service delivery, and client satisfaction
• Serve as point of escalation for merchant issues—providing timely, empathetic resolution
• Assist with hiring, onboarding, and training of new support staff
• Partner with internal teams to streamline operations and improve service offerings
🧠Must-Have Traits:
• Proven leadership experience in customer service or technical support
• Knowledge of payment processing, billing, or merchant platforms
• Strong communication and conflict resolution skills
• Data-savvy: Comfortable analyzing team KPIs and reporting trends
• Passionate about building positive team morale in a remote work setting
đź’° Compensation & Perks:
• Competitive base salary
• Health, dental, vision, and 401(k) benefits
• Generous PTO and paid holidays
• Career growth within a portfolio of software companies
• Remote-friendly culture with supportive leadership
🎯 Why It’s a Win for Remote Jobseekers:
No commute. No cubicles. Just meaningful leadership in a high-impact role—backed by a company with global reach and people-first values.
✍️ Call to Action:
Ready to lead from home and elevate support standards across the board? Apply now to join Jonas Software as a Merchant Support Supervisor—and help shape the future of payment service excellence.