💼 Customer Service & Sales Agent Team Lead ☎️

Lead a remote call-center crew, coach with purpose, and hit KPIs—direct from your home office.

Cennox is hiring a Customer Service & Sales Agent Team Lead to manage a high-volume remote call team. You’ll balance quality assurance, call traffic, sales strategy, and team development—coaching reps, refining processes, and driving success across the board. Perfect for metric-driven leaders who thrive on remote autonomy.

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✅ 100% remote (U.S.-based)
✅ Full-time leadership position in service and upsell operations
🧠 Experience Level: 3+ years in customer service or call-center leadership; bachelor’s degree preferred

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🔎 What You’ll Own:
• Lead and motivate reps to meet SLAs and sales targets
• Balance call traffic, oversee agent groups, and report on performance
• Implement QA best practices—level loading and service consistency
• Handle escalated issues and ensure follow-up documentation
• Support training, onboarding, trend analysis, and QA processes
• Assist with board reports, project contributions, and process improvement
• Maintain a positive, high-performance remote team culture

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🧠 Must-Have Traits:
• Proven leadership in high-volume customer service or call centers
• Outstanding written and verbal communication
• Exceptional organizational and multitasking skills
• Ability to coach and inspire remote teams
• Proficient in Microsoft Office and ideally SharePoint

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💰 Compensation & Perks:
• Estimated $24/hour (aligned with similar Cennox remote roles)
• Benefits package: health, dental, vision, HSA, 401(k) match, PTO, flexible spending account
• Fully remote with a national footprint and high-growth support systems

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🎯 Why It’s a Win for Remote Jobseekers:
You’ll build, coach, and run a remote call operation from your living room, without sacrificing structure or impact. Metrics, autonomy, and team leadership—all without commuting.

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✍️ Call to Action:
Ready to elevate a team from behind your screen? Apply now to become Customer Service & Sales Agent Team Lead at Cennox, and lead with precision, motivation, and measurable results.