💼 Customer Service & Sales Agent Team Lead ☎️

Lead a remote sales-support front line—motivating reps and driving results.

Cennox is hiring a Customer Service & Sales Agent Team Lead to manage frontline reps balancing customer service and upselling efforts. You’ll coach, monitor KPIs, handle escalations, and refine operations—all from your home office with full autonomy. Ideal for experienced leaders who thrive in call-driven, metrics-focused environments.

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✅ 100% remote (U.S.-based)
✅ Full-time leadership role in a high-volume national service team
🧠 Experience Level: 3+ years in customer service or call-center leadership; bachelor’s degree preferred

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🔎 What You’ll Own:
• Supervise daily team performance—ensuring timely, knowledgeable service
• Balance call traffic, manage agent groups, and report on call metrics
• Implement quality control and adherence to QA best practices
• Handle escalations and document customer resolutions
• Support sales strategy, training initiatives, and process optimizations
• Prepare trending reports and contribute to special improvement projects
• Foster a high-performance culture and provide coaching support

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🧠 Must-Have Traits:
• Leadership skills to inspire call teams and hit service targets
• 3+ years in call-center management or customer service supervision