Support Clients. Solve Problems. Stay Remote.
Symetra, a growing financial services company, is looking for a Customer Service Representative to deliver white-glove support to policyholders and partners. If you’re detail-driven, people-smart, and ready to help individuals navigate insurance and financial products with clarity, this remote role is your opportunity.
âś… 100% remote (must reside in U.S.)
âś… Training provided for success in insurance support
âś… Great for candidates seeking long-term growth in customer service or financial services
🧠Experience Level: Entry–Mid (call center, insurance, or admin experience preferred)
🔎 What You’ll Own:
• Respond to customer inquiries via phone and email with patience and professionalism
• Guide customers through policy details, benefits, and account support
• Document call information in systems with accuracy and compliance
• Meet call quality and productivity standards
• Collaborate with team members and escalate complex issues when necessary
🧠Must-Have Traits:
• Strong verbal and written communication skills
• Detail-oriented and organized with solid multitasking ability
• Customer-first mindset, even under pressure
• Comfortable learning new systems quickly
• High school diploma or equivalent required
• Insurance or financial services experience a plus
đź’° Compensation & Perks:
• Competitive salary
• Full suite of medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off and holidays
• Remote-first culture with growth opportunities
🎯 Why It’s a Win for Remote Jobseekers:
Symetra offers stability, training, and a people-first culture—perfect for those who want to work from home while building a meaningful career in financial services.
✍️ Call to Action:
Ready to bring compassion and clarity to customers—right from your home office? Apply now to become a Customer Service Representative with Symetra and help clients make confident decisions about their future.