Deliver High-Touch Fintech Support with a Human Feel
Join AppFolio—where SaaS meets soul. As a Customer Care Specialist in Payment Solutions, you’ll be the bridge between clients, partners, and our innovative platform. This isn’t just support—it’s strategy, guidance, and fintech finesse. Remote, collaborative, and mission-driven.
âś… 100% remote (U.S.-based only)
âś… Join a team reimagining real estate software
âś… Support payment operations, risk, and customer happiness
🧠Experience Level: Entry to mid-level (1+ years in customer-facing or fintech role ideal)
🔎 What You’ll Own:
• Guide customers through payment-related questions via phone, email, and Zoom
• Navigate compliance, risk, and third-party payment partner processes
• Master AppFolio’s payment tools through structured onboarding and ongoing training
• Manage support queues using Salesforce, Intercom, and Zoom
• Become a product ambassador and valued problem solver
🧠Must-Have Traits:
• Bachelor’s degree or equivalent experience
• 1+ year remote/hybrid experience in customer-facing work
• Fintech, risk, fraud, or compliance support experience a major plus
• Excellent written/verbal communication, judgment, and multitasking skills
• Proactive, detail-oriented, and growth-minded
• Comfortable with fast-paced, cross-functional collaboration
đź’° Compensation & Perks:
• $21.30–$26.10/hr base
• Full-time with medical, dental, vision, 401(k), paid holidays
• Purposeful work with a team that values feedback, collaboration, and empowerment
• Career development inside a forward-thinking, mission-driven tech company
🎯 Why It’s a Win for Remote Jobseekers:
Be more than a ticket-resolver—be a trusted advisor. If you’ve got a fintech mind and a customer-first heart, AppFolio gives you the structure, tools, and flexibility to grow fast and make a real difference. No commute. No burnout. All impact.
✍️ Call to Action:
Ready to transform customer care into something extraordinary? AppFolio is hiring remote specialists like you. Step into a role where your curiosity, insight, and empathy power the experience. Apply now to be the fintech whisperer clients rely on.