(Remote – Full-Time | $22.50/hr + Equity + Benefits)
Healthcare is broken—costs are soaring while quality declines. Garner is changing that. We’ve built a revolutionary platform to evaluate doctor performance and guide members to the best possible care. Our unique incentive model helps companies cut costs while improving health outcomes for their employees.
We’re growing fast—doubling revenue annually and building a top-tier culture along the way (hey, USA Today named us a 2025 Top Workplace for a reason). Now, we’re looking for a Bilingual Customer Service Rep to join our frontline team and help real people get real answers.
🧭 What You’ll Own
• Support members via phone, chat, and email—always with empathy and clarity
• Help members understand and maximize their healthcare benefits
• Guide people to high-quality care at the lowest possible cost
• Handle complex benefit-related conversations with patience and professionalism
• De-escalate concerns and solve problems with grace
• Collaborate across departments to get members what they need
• Stay current on evolving tools and procedures
• Uphold strict HIPAA and data security standards—privacy matters
🕐 Schedule & Details
• Fully remote, U.S.-based
• Shift: Monday to Friday, 10:00 AM – 7:00 PM PT
• Compensation: $22.00/hr + $0.50/hr bilingual pay bump
• Equity incentive plan + competitive benefits
🎯 What You Bring
• Fluent in English and Spanish (spoken and written)
• 2+ years of customer service or call center experience
• Healthcare experience preferred, but not required
• Top-notch verbal and written communication skills
• Calm under pressure, with meticulous attention to detail
• A proactive, problem-solving mindset
• Tech fluency—especially with tools like Zendesk
• Passion for helping people and belief in Garner’s mission
• Flexibility and adaptability to thrive in a fast-moving startup
📈 The Interview Process
- Apply – you’re here!
- Intro Call (15 min)
- Role-Based Case Study (45 min)
- Culture Interview (30 min)
- Offer 🎉
💡 Why It’s a Win for People-Powered Problem Solvers
• Play a direct role in reshaping the healthcare experience for real people
• Join a team that values feedback, growth, and empathy
• Build a meaningful career with room to grow in a mission-driven company
• Remote flexibility, competitive pay, equity, and benefits that support your well-being
✍️ Call to Action
Ready to guide members toward better care—en español and in English? Apply now to join Garner’s compassionate and fast-growing support team. Be the reason someone feels seen, heard, and helped.