💼 Full-Time | 🌐 100% Remote (U.S. Based) | 🐶 Veterinary Background Preferred
🧾 About the Role
Join Pets Best, part of Independence Pet Holdings—an innovative leader in pet insurance and wellness services across North America. As a Claims Processing Specialist, you’ll play a vital role in helping pet parents navigate medical claims with accuracy, empathy, and efficiency. You’ll work remotely with a supportive, mission-driven team dedicated to improving pet well-being through top-tier service.
✅ Position Highlights
• Schedule: Full-time, remote
• Department: Claims
• Reports to: Manager, Claims
• Industry: Veterinary + Insurance
📋 What You’ll Do
• Review pet medical records and invoices to determine coverage eligibility
• Interpret diagnoses, procedures, treatments, and veterinary terminology
• Accurately calculate claim totals, taxes, and discounts
• Issue clear and professional claim decisions using strong written communication
• Ensure compliance with underwriter policy, internal procedures, and industry guidelines
• Collaborate with internal teams and veterinary clinics when needed
• Use PC-based tools to document, track, and manage claims
• Participate in team meetings, training, and engagement activities
• Support special projects or additional duties as assigned
🎯 Must-Have Qualifications
• High school diploma or equivalent
• 6+ years of clinical veterinary experience (as a vet tech, assistant, or veterinarian)
• Strong knowledge of pet anatomy, medical conditions, treatments, and pharmaceuticals
• Familiarity with common dog and cat breeds and their predispositions
• Ability to read and interpret veterinary medical records (written and digital)
• Strong written communication and grammar skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Ability to multitask and manage time in a remote environment
💡 Why You’ll Love It Here
• Opportunity to make a real difference in the lives of pets and their families
• Pet-first culture with growth opportunities in a fast-growing industry
• Supportive virtual team with a “Great Place to Work” mindset
🎁 Benefits That Matter
• Full medical, dental, and vision coverage
• Company-paid short-term & long-term disability
• 12 weeks of 100% paid parental leave
• Retirement savings plan and HSA/FSA options
• Paid time off + paid volunteer hours
• Group pet insurance + pet-friendly perks
• Paid company wellness days
• Employee Assistance Program (EAP)
• On-the-job training and career development
✍️ Ready to Apply?
If you’re a veterinary professional with an eye for detail, strong analytical skills, and a love for helping pet parents, this is your chance to turn your clinical knowledge into a meaningful remote career.