🐾 Claims Processing Specialist

📍 Remote – U.S. Based | 🕒 Full-Time | 💼 Pets Best | 💰 Competitive Pay + Full Benefits

🧾 About Us
Pets Best, part of Independence Pet Holdings, is at the forefront of simplifying the pet parenting journey. With a diverse portfolio of pet health brands and services across North America, we’re building smarter, kinder solutions for the well-being of dogs and cats—because we believe pet insurance is more than just a financial product. It’s peace of mind.

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✅ Role Overview
We’re seeking a detail-oriented Claims Processing Specialist with veterinary clinical experience to join our remote team. You’ll review invoices and pet medical records to determine coverage, ensuring accuracy and compassion are at the heart of every decision.

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📋 What You’ll Do
• Review pet insurance policies and determine eligibility with precision
• Communicate with internal departments, veterinary clinics, and staff
• Evaluate invoices, discounts, and tax rates to ensure proper claim resolution
• Issue coverage decisions with professionalism and empathy
• Ensure all decisions align with underwriter policy and compliance standards
• Accurately enter data into claims systems using PC-based software
• Join team meetings, engagement events, and help build a positive remote culture
• Support special projects and contribute to team success

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🎯 You Bring
• 6+ years of recent clinical veterinary experience (as a vet tech, assistant, or veterinarian)
• High school diploma or equivalent (college coursework a plus)
• Strong understanding of veterinary medical terms, treatments, and pharmaceuticals
• Knowledge of dog and cat breeds, anatomy, and common health conditions
• Ability to read and interpret both written and digital medical records
• Excellent communication, writing, and grammar skills
• Proficiency with Microsoft Office Suite and navigating web-based systems
• Problem-solving mindset with strong organizational skills
• Comfortable working independently and in a virtual team environment

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💻 Technical Requirements
• Familiarity with Windows OS and Google Chrome
• Working knowledge of claims software and cloud-based tools (Teams, Outlook, Excel)

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💡 Why You’ll Love Working Here
• Work from anywhere in the U.S.
• Comprehensive benefits package (medical, dental, vision, life insurance)
• 12 weeks of 100% paid parental leave
• PTO, holidays, and a dedicated Wellness Day
• Volunteer time off for nonprofit work
• Group pet insurance, HSA/FSA options
• Pet-friendly culture and remote-first flexibility
• Ongoing training and development opportunities

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✍️ Apply Now
Love pets? Love precision? Love working remotely with a team that gets it?
Join Pets Best as a Claims Processing Specialist and help pet parents breathe easier, one claim at a time.