(Remote – U.S.)
🧾 About the Role
PaceMate™ is seeking a full-time Patient Communication Specialist to serve as the empathetic link between patients with implanted cardiac devices and their care teams. In this remote role, you’ll support both patients and cardiology clinic staff by facilitating timely device transmissions, maintaining accurate records, and ensuring seamless communication. This is a mid-level customer-facing position that plays a critical role in improving remote cardiac monitoring outcomes.
âś… Position Highlights
• Pay: $21.60–$22.60/hr (based on experience, education, and certifications)
• Employment Type: Full-Time
• Location: Remote (U.S. only)
• Schedule: Monday–Friday, 10:00 AM–7:00 PM EST (1-hour lunch)
• Department: Patient Communications
• Reports To: Patient Communications Manager
📋 What You’ll Own
• Make and receive calls to support patients using remote cardiac monitors
• Follow up on disconnected devices or missed transmissions
• Provide patient guidance and empathetic support to encourage timely data sharing
• Adhere to CMS and PaceMate’s internal monitoring and compliance guidelines
• Maintain detailed patient interaction logs in the internal system
• Coordinate with clinic teams via electronic communications
• Assist with internal projects and provide feedback to enhance patient workflows
• Work both independently and collaboratively to deliver quality results
🎯 Must-Have Traits
• High school diploma or GED required; healthcare-related education or certification preferred
• Strong verbal and written communication skills
• Excellent multitasking, documentation, and time management abilities
• Demonstrated empathy and professionalism in patient interactions
• Proficiency in basic internet tools and web platforms
• Basic cardiology knowledge required; experience in cardiac/electrophysiology settings preferred
• Previous experience working in a remote setting highly preferred
đź’» Remote Requirements
• Reliable, high-speed internet connection
• Quiet, dedicated workspace suitable for sensitive healthcare communication
💡 Why It’s a Win for Remote Job Seekers
• Work in a rapidly growing, mission-driven healthcare tech company
• Use technology to directly support patient outcomes and clinic efficiency
• Comprehensive benefits including medical, dental, vision, 401(k), PTO, disability, FSA/HSA, and more
• Join a culture rooted in innovation, integrity, and care
• Contribute to one of the Top 100 Healthcare Technology Companies recognized for excellence
✍️ Call to Action
If you’re passionate about improving lives through patient-centered care and ready to support a team transforming the future of remote cardiac monitoring—apply now and become a vital part of the PaceMate™ mission.