(Remote – U.S.)
🧾 About the Role
Join Renaissance®, a global leader in pre-K–12 education technology, as a Support Agent II on the Customer Support team. You’ll help educators nationwide by delivering expert technical support, troubleshooting complex issues, and ensuring seamless use of our eduCLIMBER platform. Your work empowers teachers to focus on what matters: energizing the classroom.
✅ Position Highlights
• Pay: $20.29–$27.40/hour (based on location and experience)
• Schedule: Full-Time
• Location: Remote – U.S.
• Benefits: Medical, dental, vision, HSA/FSA, 401(k) with match, 12 paid holidays, PTO, paid parental leave (up to 14 weeks), tuition reimbursement, wellness & EAP support
📋 What You’ll Own
• Deliver top-tier customer support across phone, email, and chat channels
• Troubleshoot technical and platform-related issues across browsers and operating systems
• Resolve complex and routine issues with clarity, patience, and product expertise
• Research system behaviors and proactively anticipate user needs
• Guide early-career teammates and support collaborative projects
• Uphold high standards in case management and customer interactions
• Maintain strong product knowledge—especially around eduCLIMBER and related tools
• Support internal teams by escalating and collaborating when necessary
🎯 Must-Have Traits
• High school diploma or GED (or equivalent experience)
• 1+ year of customer support experience, preferably in education or SaaS
• Excellent phone and email communication skills
• Strong analytical and problem-solving skills
• Experience working with educators and school district personnel
• Ability to explain complex solutions in accessible language
• Self-starter with a customer-first mindset and strong attention to detail
💻 Bonus Points For
• Advanced Microsoft Suite knowledge
• Salesforce and JIRA experience
• Prior use or support of Renaissance platforms (especially eduCLIMBER)
• SaaS technical support experience
💡 Why It’s a Win for Remote Job Seekers
• Support educators and students from anywhere
• Join a mission-driven team making global impact in education
• Grow your skills through team collaboration and ongoing development
• Work in a supportive, values-driven culture with strong benefits
✍️ Call to Action
If you’re ready to lead with empathy, solve with precision, and support educators with passion—apply today and make a real impact with Renaissance.