(Remote – U.S.)
🧾 About the Role
Kaplan is hiring a full-time Student Accounts Representative to support collections, billing inquiries, and financial account resolution. This remote role is ideal for someone with strong communication, Excel skills, and a customer-first mindset—especially if you thrive in a fast-paced, numbers-driven environment.
✅ Position Highlights
• $31,200–$78,600 annual salary (based on experience)
• Full-time
• 100% Remote (U.S. only)
• Day-one benefits + retirement contributions
• High-growth education company with long-term career paths
📋 What You’ll Own
• Monitor and follow up on past-due student accounts
• Initiate outreach via calls, emails, and online tools
• Set up and manage payment plans and employer reimbursements
• Collaborate with finance teams to resolve disputes and reconcile accounts
• Recommend accounts for write-off or third-party collections
• Generate financial reports and trend analysis
• Support returning student account inquiries
• Meet daily productivity and contact goals
🎯 Must-Have Traits
• Associate’s degree required (Bachelor’s preferred)
• Previous experience in collections, billing, or dispute resolution
• Familiarity with financial systems and call center platforms
• Strong attention to detail and deadline-driven
• Skilled in Microsoft Excel and Word
• Clear, professional communication style
💻 Remote Requirements
• Reliable computer and high-speed internet
• Ability to work independently and meet quotas remotely
• Comfort navigating digital tools and secure systems
💡 Why It’s a Win for Remote Job Seekers
• Fully remote with day-one benefits
• Automatic 8–10% annual company contribution to retirement plan
• Tuition discounts for you and your family
• Generous PTO, including holidays, sick time, and volunteer days
• Join a Top Workplace that values innovation, diversity, and work-life balance
✍️ Call to Action
Help students resolve their financial accounts while building your career with Kaplan. Apply now and be part of an education company that’s redefining what remote work can look like.