(Remote – U.S.-Based / Near D.C. or Denver)
🧾 About the Role
Join Makpar, a fast-growing federal IT solutions provider, as a Service Center Analyst supporting critical systems for the U.S. Government. In this remote-facing role, you’ll deliver exceptional customer service through phone, chat, email, and fax—helping resolve incidents, troubleshoot HR application issues, and ensure service-level excellence. This is a great opportunity for candidates who thrive in technical support and want to contribute to a mission that impacts millions.
✅ Position Highlights
• Pay: Competitive salary (exact range shared upon interview)
• Employment Type: Full-time
• Schedule: Monday–Friday, with occasional flexibility required
• Remote: Fully remote (must reside within 1 hour of Washington, D.C. or Denver, CO)
• Benefits:
– Flexible work schedules
– Generous PTO and leave policies
– Health, dental, and vision insurance
– Career development, certifications, and training support
– Team-focused environment that encourages collaboration and curiosity
📋 What You’ll Own
• Handle incoming phone and electronic requests (chat, email, fax) for federal HR systems
• Create, track, and resolve service tickets in accordance with SLAs
• Accurately document and escalate unresolved issues to the appropriate support teams
• Use critical thinking and active listening to provide accurate, timely solutions
• Maintain and update internal knowledge base documentation
• Attend team meetings and contribute to ongoing service and process improvements
🎯 Must-Have Traits
• High school diploma or equivalent (Bachelor’s degree preferred)
• 2+ years of customer service experience (service desk/call center preferred)
• Familiarity with ticketing systems like BMC Remedy Service Management
• Strong verbal/written communication and interpersonal skills
• Strong critical thinking and problem-solving ability
• Must obtain HDI Analyst Certification (CSA, SCA, or DST) within 90 business days of hire
• U.S. Citizen or Legal Permanent Resident (Green Card holder for 3+ years)
• Must be federal tax compliant
💻 Remote Requirements
• Reliable high-speed internet
• Dedicated, distraction-free home office
• Must reside within 1-hour commute of D.C. or Denver to meet client access or in-person needs as required
💡 Why It’s a Win for Remote Job Seekers
• Work on impactful federal programs from home
• Collaborate with a team that values mission, transparency, and employee growth
• Gain experience supporting HR systems and working with modern support tools
• Enjoy job stability and training within a rapidly growing federal contractor
✍️ Call to Action
Ready to help government agencies deliver seamless service to millions? Apply now to join Makpar as a Service Center Analyst—and be part of the mission to improve access to vital services across the nation.