(Remote – Based in Columbus, OH)
🧾 About the Role
As a Research Clerk I, you’ll play a vital role in preventing client utility shutoffs by investigating billing issues, resolving late fees, and negotiating directly with utility vendors. This is a full-time remote position requiring analytical finesse, clear communication, and the ability to stay cool under pressure.
✅ Position Highlights
• Full-time | Remote
• Based in Columbus, OH (but remote work permitted)
• Posted June 26, 2025
• Administrative/Support Role
• Requisition #: RESEA002623
📋 What You’ll Own
• Research utility termination warnings, missing bills, and late fees
• Analyze payment histories to assess risk and determine next steps
• Negotiate payment extensions and removal of late fees with vendors
• Prepare written correspondence (email/fax) and submit payment documentation
• Answer hotline inquiries and resolve vendor billing discrepancies
• Maintain detailed records in internal databases and systems
• Track and follow up on summary billing, donations, and client-specific billing formats
• Collaborate across departments to resolve account errors or check issues
🎯 Must-Have Traits
• High school diploma or equivalent
• Minimum 6 months of telephone-based customer service or collections experience
• Strong communication and organizational skills
• Knowledge of basic utility billing processes
• Proficient in Microsoft Office and able to operate standard office equipment
• Ability to manage multiple tasks and prioritize under supervision
• Solid problem-solving and analytical thinking
💻 Remote Requirements
• Must have access to reliable internet and a dedicated workspace
• Comfortable navigating multiple internal systems and databases
• Ability to respond to vendor inquiries within 2 hours
💡 Why It’s a Win for Remote Candidates
You’ll be helping people keep their lights on—literally—by using problem-solving skills and empathy to resolve issues that impact daily life. This is a role where attention to detail and strong communication truly make a difference.
✍️ Call to Action
Ready to help people stay connected by keeping the billing chaos at bay? Apply now for Research Clerk I and become part of a team that values precision, empathy, and effective problem-solving.