(Remote – U.S.)
🧾 About the Role
Pomelo Care is reshaping maternal and newborn care with a tech-forward, patient-first approach. As a Referral Specialist, you’ll be on the front lines connecting clients with life-changing doula support through the Pomelo Care doula network. This role blends outreach, healthcare coordination, and compassion-driven service to help reduce maternal health disparities—especially for Medicaid populations.
✅ Position Highlights
• Salary Range: $45,000–$55,000
• Employment Type: Full-time
• Remote: Yes (U.S.-based)
• Schedule: Monday–Friday, 8:30 AM–5:00 PM CT
• Perks: Healthcare benefits, flexible PTO, inclusive culture
📋 What You’ll Own
• Conduct outbound outreach (calls, texts, emails) to enroll referred clients into doula care
• Match clients with available doulas from Pomelo’s national network
• Coordinate with health plans, case managers, and healthcare providers
• Confirm Medicaid eligibility using online tools and clearinghouses
• Track and document all referral activity and client communication accurately
• Manage inbound calls from clients and external partners
• Educate clients on the benefits of doula support
• Meet or exceed enrollment goals tied to performance metrics
• Stay current on maternal health trends through ongoing training
🎯 Must-Have Traits
• Fluent in Spanish (verbal and written)
• Professional and empathetic communication skills
• Experience working in healthcare or referral systems
• Internet-ready and equipped for remote work
• Comfortable supporting Medicaid patients
• Organized, responsive, and process-oriented
• Self-starter who thrives in a collaborative team setting
💻 Remote Requirements
• Reliable high-speed internet
• Dedicated, private home workspace
• Availability during standard Central Time business hours
💡 Why It’s a Win for Remote Job Seekers
You’ll play a vital role in connecting families with care they might not otherwise access. This is a mission-driven role in a fast-paced, growing startup that values equity, learning, and patient-centered care. You’ll grow with a team that’s as passionate as you are about improving healthcare for moms and babies.
✍️ Call to Action
If you believe every birthing person deserves support, advocacy, and equitable care—and you have the bilingual skills and drive to make it happen—apply today to help Pomelo Care close the gap in maternal health.