(Remote – Temporary Contract)
🧾 About the Role
Centro Benefits Research is hiring a Seasonal Quality Assurance Support Analyst to support their Counselor Success and QA Team. In this temporary full-time role (contracted through 12/12/2025), you’ll monitor Benefit Counselor calls for quality standards, support QA reporting and tracking, and help ensure excellence across the Benefit Support Call Center. Ideal for detail-driven professionals with a strong eye for quality and comfort working remotely.
✅ Position Highlights
• Temporary, full-time remote position (contract through 12/12/2025)
• Base pay: up to $21/hour
• All equipment provided
• Paid training and ongoing coaching
• Work-from-home flexibility
• Opportunity for internal promotion or contract extension
• Performance recognition programs and development support
📋 What You’ll Own
• Monitor live and recorded Benefit Counselor calls for quality and compliance
• Track engagement activity, attendance, and schedule adherence
• Assist with building and implementing QA scorecards
• Create and analyze reports to ensure training effectiveness and call consistency
• Ensure deadlines are met and proactively communicate progress
• Maintain a high level of detail and professionalism across all tasks
🎯 Must-Have Traits
• High school diploma or GED
• Call center, QA, or sales experience
• Strong communication skills (written and verbal)
• Data extraction and reporting proficiency
• Tech-savvy with Excel, Google Workspace, and multi-system fluency
• Remote work experience
• Organized, analytical, and detail-oriented
✨ Preferred Qualifications
• Bilingual (Spanish-English) strongly preferred
• Licensed or knowledgeable in insurance/employee benefits
• Exposure to group or voluntary benefits enrollment
• Comfortable with fast-paced, independent work
• Strong interpersonal and coaching potential
• Reliable, adaptable, and highly self-motivated
💻 Remote Requirements
• Must have a distraction-free, professional home setup
• Reliable high-speed internet connection
• Must comply with company communication and data privacy protocols
• All equipment provided (laptop, monitors, headset, etc.)
💡 Why It’s a Win for Remote Job Seekers
You’ll gain exposure to high-level operations and quality tracking in a mission-focused company that’s transforming employee benefits. If you thrive in a remote setting, have strong analytical instincts, and enjoy making systems better, this contract role puts your skills to work—with the potential for future growth.
✍️ Call to Action
If you’re ready to help shape the quality of benefits education from behind the scenes, apply now to join Centro Benefits Research as a QA Support Analyst and help raise the bar for how benefits get delivered.