UnitedHealthcare – Remote (North Carolina residents only)
🧾 About the Role
UnitedHealthcare is seeking a Provider Customer Service Representative to support healthcare professionals via calls, live chat, and email. As a frontline advocate, you’ll be responsible for resolving claim, billing, and eligibility issues with accuracy and empathy—often on the first interaction. This remote role is designed for individuals who can multitask across multiple systems while keeping providers informed, supported, and satisfied.
✅ Position Highlights
• $17.74 – $31.63 per hour (based on experience & location)
• Full-time, Non-exempt
• 100% Remote (must reside in North Carolina)
• Monday–Friday, 8-hour shifts between 9:35 AM – 6:05 PM EST
• 11 weeks of paid virtual training, full benefits, 401(k), and equity options
📋 What You’ll Own
• Handle 50–70 provider contacts daily via phone, chat, and email
• Troubleshoot claim issues, benefit inquiries, billing concerns, and prior authorizations
• Triage escalations and resolve issues to avoid repeat contacts
• Collaborate with internal teams to deliver accurate and timely solutions
• Promote self-service tools and support providers in using them
• Navigate across more than 30 internal systems to gather information
🎯 Must-Have Traits
• High school diploma or GED
• 1+ year of customer service experience
• Comfortable working in a fast-paced, system-heavy environment
• Typing speed of 35–40 WPM with 90%+ accuracy
• Strong multitasking, problem-solving, and written communication skills
• Must live in North Carolina with a distraction-free remote workspace
• Ability to work full-time with occasional OT, weekends, or holidays if needed
💻 Remote Requirements
• Secure, private workspace
• High-speed internet (UHG-approved or existing service)
• Adherence to UnitedHealth Group’s Telecommuter Policy
💡 Why It’s a Win for Remote Job Seekers
• Consistent schedule with no overnight shifts
• Make a direct impact in provider satisfaction and patient care
• Career growth within one of the largest healthcare companies in the U.S.
• Supportive training program to ensure long-term success
✍️ Call to Action
If you’re ready to be a voice of clarity and care in the complex world of healthcare support, this role offers a chance to lead from behind the screen. Apply today and be the resource providers trust when it matters most.