(Remote – U.S.)
💵 $22–$24/hour | Healthcare Billing | Customer Support
🧾 About the Role
As a Patient Account Representative, you’ll be the first point of contact for patients with billing questions. You’ll handle inbound calls, process payments, explain financial responsibilities, and resolve billing issues with clarity and compassion. This is a fully remote role, ideal for someone who thrives on helping others and can juggle high call volumes with empathy and precision.
✅ Position Highlights
• $22–$24/hour
• Full-time, fully remote
• Inbound billing support, payment processing, and financial education
• Support for a healthcare revenue cycle team
• Role includes direct payment handling and HIPAA-compliant communication
📋 What You’ll Own
• Answer patient calls about billing statements, account balances, insurance claims, and payment plans
• Process payments by phone (credit card, online, payment plans, etc.)
• Explain complex insurance and billing topics in plain, empathetic language
• Review EOBs and explain claim denials or approvals
• Accurately document all calls and interactions
• Handle patient correspondence (address changes, bankruptcies, returned mail, etc.)
• Work with collections to clarify and update patient account details
• Support self-pay patients and send out financial assistance applications
• Hit KPIs related to call volume, abandon rates, and service response
🎯 Must-Have Traits
• 3+ years of customer service (healthcare billing experience strongly preferred)
• High school diploma or GED
• Strong understanding of HIPAA and healthcare financial regulations
• Excellent phone etiquette, with a calm and clear communication style
• Ability to manage high call volumes and multitask in a remote setting
• Proficient in billing systems, insurance processes, Microsoft Office, and secure payment processing
• Must pass background and credit checks
💻 Remote Requirements
• Quiet, private home office
• Reliable high-speed internet
• Able to handle confidential financial information securely
• Strong self-management and time organization skills
💡 Why It’s a Win for Remote Job Seekers
This role gives you a front-row seat in healthcare revenue cycle management, with the freedom to work from home. You’ll sharpen your knowledge of insurance, patient advocacy, and financial navigation—skills that transfer across the industry. If you’re organized, empathetic, and thrive under pressure, you’ll fit right in.
✅ Benefits Snapshot
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities to grow within the revenue cycle or healthcare operations
✍️ Call to Action
Ready to turn your customer service skills into a career in healthcare billing? Apply now and bring clarity to patients navigating their medical costs.