Remote – US | Full-time | Insurance Operations
🧾 About the Role
Bestow is reimagining life insurance through technology—making financial stability accessible for all. As an Operations Specialist, you’ll be the behind-the-scenes hero supporting policyholders through life’s most critical moments. You’ll handle policy administration with care, accuracy, and empathy while playing a vital role in shaping our customer experience and operational efficiency.
✅ Position Highlights
• $24–$30/hour
• Full-time with benefits + equity
• Remote (contiguous US only)
• Reports to: Post-Issue Manager, CX
• Career growth in a mission-driven insurtech company
📋 What You’ll Own
• Support a variety of policy administration tasks (mail handling, loan processing, disbursements)
• Respond to customer inquiries across multiple channels (email, chat, phone, text, USPS)
• Coordinate with advisors, underwriters, and engineers to resolve issues
• Maintain and improve standard operating procedures
• Monitor performance metrics and generate reports
• Ensure compliance with regulations and audit requests
• Assist with claim processes and post-issue communications
• Document all actions accurately in internal systems
• Participate in team meetings and project-based initiatives
• Spot inefficiencies and make improvement recommendations
🎯 Must-Have Traits
• 1+ years in customer support or policy administration
• Clear, empathetic communicator (written + verbal)
• Highly organized, self-driven, and adaptable
• Tech-savvy with experience in tools like Salesforce, Dropbox, HelloSign (preferred)
• Familiarity with life insurance policies, death claims, or fraud detection a plus
• Comfortable working cross-functionally with teams like underwriting and finance
💻 Remote Requirements
• US-based (contiguous 48 states)
• Able to attend virtual meetings and collaborate across time zones
• Reliable internet connection
💡 Why It’s a Win for Remote Job Seekers
• Competitive hourly pay + equity
• 100% paid medical, dental, and vision (option)
• Lifestyle stipend and generous paid time off
• Parental leave and flexible work-life policies
• Inclusive culture, DEI programs, and award-winning workplace environment
• Remote-first mindset with hybrid office options in Dallas
✍️ Call to Action
Ready to be part of an insurtech company making a real difference? Apply now to join a growing team that values empathy, excellence, and innovation—one policyholder at a time.