(Remote – U.S.)
🧾 About the Role
Redstone Federal Credit Union is seeking a Mortgage Call Center Representative to deliver exceptional service to members navigating the home loan process. You’ll manage high call volumes, respond to mortgage-related inquiries, assist with application processing, and ensure accurate documentation—all while playing a key role in helping members secure their homes.
✅ Position Highlights
• Full-time, Remote (U.S.-based)
• Competitive pay + full benefits
• Supportive, mission-driven team culture
• Work with Conventional, FHA, VA, and USDA loan types
• Help members lock in rates and move loans into processing
📋 What You’ll Own
• Handle a high volume of inbound and outbound calls
• Authenticate members and assess mortgage needs with professionalism
• Process interest rate locks and phone-based mortgage applications
• Order verifications, appraisals, title work, and flood certifications
• Prepare and organize loan documentation for processing
• Collaborate with processors and vendors to ensure smooth loan transitions
• Maintain accurate system notes and support processors with condition fulfillment
• Schedule appointments and follow up with members and internal teams
🎯 Must-Have Traits
• High School Diploma or GED
• Must be eligible for National Mortgage Licensing System (NMLS) registration
• 1+ year of customer service experience (mortgage preferred)
• Experience in a call center is a strong plus
• Solid understanding of mortgage lending and documentation
• Excellent verbal communication and active listening skills
• Able to multitask across multiple screens and platforms in a fast-paced setting
• Detail-oriented with strong time management skills
💻 Remote Requirements
• Reliable internet and quiet workspace
• Comfortable working in a fast-paced, high-call-volume environment
• Professional phone presence and tech proficiency
💡 Why It’s a Win for Remote Job Seekers
Join one of the most respected credit unions in the Southeast and make a direct impact on members’ financial goals. This role blends service, speed, and purpose—plus you get the flexibility of remote work with the stability of a growing organization rooted in community values.
✍️ Call to Action
If you’re ready to guide members through one of the biggest decisions of their lives, apply now and help deliver trusted advice and better experiences at Redstone Federal Credit Union.