š§¾ About the Role
Function Health is building the future of proactive careābacked by tech, data, and a mission to help people live 100 healthy years. Recently named one of Fast Companyās Most Innovative Companies of 2024, weāre growing fast and looking for a Member Success Associate to join our team on a 3-month contract.
This isnāt a passive support role. Itās a front-line, impact-driven position where youāll represent the voice of our members while shaping how we deliver care. Youāll triage issues, uncover opportunities, and collaborate on building better systems for a rapidly scaling health platform.
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Position Highlights
ā¢ Contract role (3 months, with potential extension)
ā¢ Remote ā U.S. based
ā¢ Department: Member Success
ā¢ Work with cutting-edge healthcare tech and data tools
ā¢ Fast-paced, mission-driven environment
š What Youāll Own
ā¢ Act as the first point of contact for members via email, chat, and phone
ā¢ Handle member questions and issues with care, speed, and accuracyāwhether itās about lab results, orders, or general navigation
ā¢ Surface and help solve recurring pain points in our workflows
ā¢ Recommend solutions, updates, or educational resources based on real-time feedback
ā¢ Contribute to team projectsālike building self-serve tools and refining the knowledge base
šÆ Must-Have Traits
ā¢ 3+ years in customer/member support (healthcare or startup a plus)
ā¢ Exceptional attention to detail in high-volume environments
ā¢ Problem-solver mindsetāyou spot inefficiencies and act
ā¢ Excellent written communicationāclear, empathetic, and accurate
ā¢ Comfortable adapting in fast-changing environments
ā¢ Driven by purposeāyou care deeply about helping others improve their health
š§° Nice to Have
ā¢ Experience working in early-stage startups
ā¢ Knowledge of telehealth, lab platforms, or wellness apps
ā¢ Familiarity with helpdesk systems and ticket triage software
š» Remote Requirements
ā¢ Reliable internet and home workspace
ā¢ Able to work autonomously and meet deadlines
ā¢ Willingness to flex with a growing teamās evolving needs
š” Why Itās a Win for Remote Job Seekers
ā¢ Make a measurable impact from Day One
ā¢ Be part of a health revolution without leaving your house
ā¢ Flexible hours, fast feedback loops, and clear goals
ā¢ Mission-focused team with transparency and growth mindset
ā¢ Your work will directly shape the Function member experience as we scale from thousands to millions
āļø Call to Action
Ready to do work that matters? Join Function Health as a Member Success Associate and help us build a new gold standard in health careāone member at a time.