(Remote – U.S.)
🧾 About the Role
BroadPath is hiring Medical Customer Service Agents to join their fully remote team. In this high-impact role, you’ll assist members with health plan inquiries, resolve concerns with professionalism, and navigate claims, billing, and benefits—all while delivering top-tier service from your home workspace.
✅ Position Highlights
• Full-time, remote position
• Health plan customer service support
• Monday–Friday hours (7:30 AM – 5:30 PM PT)
• Camera-on virtual environment for team engagement
📋 What You’ll Do
• Manage 30+ daily inbound and outbound calls
• Answer questions about benefits, claims, and billing
• Investigate and resolve member concerns with accuracy
• Meet response time and quality standards (95%+ quality score)
• Maintain up-to-date knowledge of health plan changes
• Log all communication and follow up promptly
• Use multiple systems to access and document member data
🎯 Must-Have Traits
• 1+ year of health plan call center experience
• Strong multitasking and computer navigation skills
• Clear, patient communication—especially by phone
• Comfort handling sensitive or emotional calls
• Ability to stay focused during repetitive tasks
• Available to work any 8-hour shift within the stated business hours
• Comfortable with webcam-on policy during training and work
💡 Bonus Points For
• Experience using the Facets system
• Prior work-from-home experience
💻 Remote Setup Requirements
• Reliable high-speed internet
• Quiet, distraction-free home office
• Ability to manage multiple software platforms
✍️ Call to Action
If you’re ready to bring clarity, care, and confidence to customers navigating their healthcare plans—all from your home office—apply today to become a Medical Customer Service Agent with BroadPath.