UnitedHealth Group / Optum – Remote (US-based)
🧾 About the Role
Join Optum, a global health services company on a mission to improve lives through better care and innovative technology. As a Lead Customer Service Representative, you’ll support your team by acting as a subject matter expert, managing escalated concerns, and delivering top-tier service that makes a lasting impact—one call at a time.
✅ Position Highlights
• $20.00 – $35.72 per hour (based on experience & location)
• Full-time, Non-exempt
• Remote within the U.S. (evening shifts required)
• Paid training, career growth opportunities, comprehensive benefits, 401(k), and equity stock purchase options
📋 What You’ll Own
• Handle escalated customer issues and ensure first-call resolution
• Support internal team members with subject matter expertise
• Assist with appointment scheduling and provider coordination
• Guide customers in navigating health benefits, billing, and websites
• Research complex issues across multiple databases
• Provide updates on performance metrics and guarantees
🎯 Must-Have Traits
• High school diploma or GED
• 2+ years customer service experience (call center preferred)
• 1+ year handling escalated issues
• Strong computer skills (Excel, Word, Outlook)
• First-call resolution mindset and ability to manage multiple systems
• Availability to work 3:00 PM – 11:00 PM EST, including weekends
💻 Remote Requirements
• Secure, private home workspace
• High-speed internet (approved by UnitedHealth Group)
• Ability to keep sensitive documents and information confidential
💡 Why It’s a Win for Remote Job Seekers
• Work from anywhere in the U.S.
• Stable, mission-driven company in the healthcare space
• Inclusive culture with emphasis on employee development
• Clear growth pathways and internal mobility options
✍️ Call to Action
If you’re passionate about helping others, thrive in fast-paced environments, and want to grow your career while working from home, this role is for you. Join Optum and be part of a team that’s connecting, caring, and growing—together.