🧾 About the Role
Join TTEC’s bilingual healthcare team from your home office. As an Insurance Customer Support Associate, you’ll serve as a trusted liaison for external insurance brokers, guiding them and their clients through the insurance journey—handling enrollment, billing, claims, and policy issues every step of the way. Your clarity, empathy, and professionalism help build confidence in the insurance experience.
✅ Position Highlights
• Pay: Starting around $16/hour, with performance-based bonus potential
• Employment Type: Full‑time
• Work Setting: Fully remote, available in approved U.S. states; not available in AK, CA, HI, or MT; residents of certain states considered under special conditions
• Perks include: Paid time off (PTO), tuition reimbursement, wellness incentives, and career growth support
📋 What You’ll Own
• Address and resolve complex broker, group, or member-level issues involving claims, billing, enrollment, and benefits
• Build and maintain strong relationships with brokers through expert support and concierge-level service
• Educate partners on policy details and guide them through insurance processes to ensure satisfaction
🎯 Must‑Have Traits
• Minimum of 1 year of customer service or insurance-related experience
• High school diploma or equivalent
• Strong analytical mindset and ability to resolve mid- to high-level service issues
• Bilingual proficiency in English and Spanish
• Reliable high-speed internet (15 Mbps+), wired USB headset, and smartphone or tablet for secure logins
💻 Remote Requirements
• Quiet, professional home workspace free from distractions
• Dependable wired internet connection for consistent performance
• Basic computer setup compatible with login tools and headset
💡 Why It’s a Win for Remote Job Seekers
• 100% remote setup with bilingual pay preference
• Opportunity to develop deep insurance knowledge while working with brokers
• Access to robust benefits, wellness programs, tuition support, and internal growth pathways
• Supportive culture that values clarity, career progression, and inclusion
✍️ Call to Action
If you’re bilingual in Spanish and English, committed to exceptional service, and eager to contribute in a remote healthcare support role, this position could be your next career move. Apply today to help brokers—and their clients—navigate insurance with confidence.