(Remote – U.S.)
🧾 About the Role
Natera is hiring a Patient Coordinator to support their Prospera product line. In this fully remote role, you’ll be the key point of contact for patients—ensuring a smooth testing process while growing long-term relationships. This is a hybrid role that blends sales, service, and advocacy. You’ll partner with Nurse Coordinators, support ongoing testing logistics, and champion the patient experience.
✅ Position Highlights
• Pay: $1–$1 USD (listed placeholder, final offer based on experience and location)
• Schedule: Full-Time
• Location: Remote (U.S. based)
• Department: Inside Sales – Organ Health (Prospera Product Line)
• Company: Natera
📋 What You’ll Own
• Partner with Nurse Coordinators to support existing patients and accounts
• Build relationships with patients and influence scheduling of ongoing testing
• Coordinate logistics and address patient concerns through inbound and outbound contact
• Work within business tools like Salesforce and QlikView to track and support patient journeys
• Provide updates and analysis to internal teams
• Advocate for patients and serve as their point of contact throughout the process
• Ensure HIPAA/PHI compliance in all communications
🎯 Must-Have Traits
• Minimum 2 years of call center experience (inbound/outbound)
• Minimum 2 years of sales experience
• Background in medical or biological sciences preferred
• Excellent verbal presentation skills and written communication
• Ability to explain complex medical technology to patients in a relatable way
• Strong problem-solving, follow-up, and organizational skills
• Self-motivated and collaborative with a sense of urgency
• Strong Excel and data handling skills
💻 Remote Requirements
• Must reside in the U.S.
• Stable internet connection and quiet, professional home workspace
• Familiarity with remote communication and CRM tools like Salesforce
💡 Why It’s a Win for Remote Job Seekers
• Work with a mission-driven team helping shape the future of organ health and genetic diagnostics
• Fast-paced, growth-minded culture with industry leaders in cfDNA testing
• Competitive benefits including medical, dental, vision, paid leave, fertility care, 401k, and more
• Natera employees and immediate families receive free testing services
• Be part of a company actively advancing disease management on a global scale
✍️ Call to Action
If you thrive in a people-first, data-driven role and want to make an impact in the healthcare space, apply now to become Natera’s next Patient Coordinator. This is your chance to join a pioneering team at the forefront of personalized medicine.