(Remote – U.S.)
🧾 About the Role
Vital Care, the premier pharmacy franchise network for home infusion, is seeking an experienced Collections Specialist to support our Revenue Cycle team. In this 100% remote role, you’ll manage the collections process for home infusion claims, reduce denials and bad debt, and help drive revenue performance across our nationwide network of pharmacies. If you’re detail-driven, results-focused, and thrive in a mission-centered team, this is your next move.
✅ Position Highlights
• Full-time, Remote (U.S. based)
• Competitive salary (based on experience)
• Comprehensive medical, dental, and vision plans
• Paid time off, company holidays, and personal/volunteer days
• Paid parental leave
• 401(k) with match + tuition reimbursement
• Mental health, legal, and financial EAP
• Long- and short-term disability, life insurance, and optional critical illness coverage
• Employee referral and performance rewards
• Professional development and advancement opportunities
📋 What You’ll Own
• Review and follow up on outstanding home infusion claims to secure timely payments
• Engage payers and patients directly to resolve collection issues
• Analyze Explanations of Benefits (EOBs), denials, and remittance documents to determine next steps
• Submit appeals for denied claims with proper documentation and follow payer-specific guidelines
• Investigate benefit eligibility for pharmacy and medical third-party claims
• Track and document all case activity, payer correspondence, and resolution steps
• Communicate collection status and trends to franchise partners and internal teams
• Identify billing issues and recommend process improvements to prevent repeat errors
• Educate patients on their financial obligations before therapy begins
• Contribute billing expertise to training programs and support nurse billing as needed
• Perform other duties as assigned
🎯 Must-Have Traits
• 2–5 years of home infusion billing and/or collections experience required
• Minimum 2 years of home infusion therapy experience
• High school diploma + specialized training in intake, pharmacy/medical billing, or collections
• Strong written and verbal communication skills with empathy and professionalism
• Proven success with various payer types and navigating payer-specific systems
• Organized and self-motivated with the ability to work independently
• Skilled in MS Office Suite and pharmacy billing applications
• Attention to detail and investigative thinking in post-payment reconciliation
• Previous remote work experience is a plus
💻 Remote Requirements
• Reliable home office setup and internet connection
• Discipline to meet production goals with minimal direct supervision
• Strong documentation and follow-up habits to support team-wide visibility and accuracy
💡 Why It’s a Win for Remote Job Seekers
Vital Care empowers local pharmacies to serve underserved communities—and you’ll be at the heart of that mission. You’ll enjoy the flexibility of remote work while contributing to patient access, operational excellence, and financial health across the country. You won’t just collect—you’ll connect, resolve, and elevate.
✍️ Call to Action
Ready to put your home infusion collections skills to work in a purpose-driven team? Apply now and join Vital Care in transforming pharmacy operations—one successful claim at a time.