🧾 About the Role
Join TTEC, an Austin-based customer experience technology company, as a remote Healthcare Customer Service Representative. You’ll be the voice guiding members through benefits, eligibility questions, and online account support—bringing human connection and compassion to healthcare support at scale.
✅ Position Highlights
• Pay: Approximately $16 per hour with performance-based bonus opportunities
• Employment Type: Full‑time
• Fully remote (work-from-home across approved U.S. states; not open to residents of AK, CA, HI, MT or non‑U.S.)
• Core Perks: Health benefits, PTO, tuition reimbursement, wellness incentives and career development support
📋 What You’ll Own
• Resolve member inquiries on healthcare benefits, eligibility, and enrollment status
• Assist with online health account access and functionality questions
• Recommend plan enhancements or upgrades when applicable
• Conduct outbound outreach to address member concerns or follow‑up needs
• Document interactions thoroughly while adhering to privacy regulations
🎯 Must-Have Traits
• Minimum six months of customer service experience
• High school diploma or equivalent
• Commitment to HIPAA compliance and protecting patient privacy
• Comfortable using computer systems and online tools
• Speedy internet connection of at least 15 Mbps download
• USB wired headset (recommended; Bluetooth not accepted) plus a smartphone or tablet (iOS/Android) for login tasks
💻 Remote Requirements
• Quiet, private home workspace free from background noise
• Reliable high-speed internet (minimum 15 Mbps), preferably wired
• Basic computer with headset and compatible device for log-ins
💡 Why It’s a Win for Remote Job Seekers
• Fully remote setup—ideal if you’re working from home or building a flexible daily rhythm
• Entry-level healthcare support role with professional development, tuition perks, and benefits
• Work for a recognized firm that prioritizes training and employee growth in a diverse, inclusive culture
✍️ Call to Action
If you’re empathetic, patient-focused, and looking to step into a healthcare-support role that values both impact and flexibility, this opportunity with TTEC is a solid match. Apply now to bring empathy into action and support members through life’s healthcare moments—all from the comfort of your home.